Damaged Goods and Goods Sent in Error
If any item delivered to you is damaged or has been sent in error, please contact us to arrange a full refund (including delivery charge) or a replacement item. Please contact us to arrange the return of any goods sent in error.
Missing or delayed items
Please note that we will need to wait 14 days before being able to trace, replace or refund lost items. This is due to Royal Mail not classing an item as lost until after this period has past.
The goods we supply do not present a hazard to health and safety when properly used for the purpose for which they are designed; and if you take reasonable and normal precautions in their use. Our liability shall in all cases be limited to the total value of any order placed.
Cancellation of Orders and Liability
A buyer shall have the right to cancel any contract for goods made in accordance with these Terms and Conditions within seven working days of delivery of the goods. Special order goods shall not be returnable under any circumstances. Cancellation of the contract can be effected by service of the Cancellation Notice annexed to these Terms and Conditions signed on behalf of the buyer and delivered either by fax to the number printed on the Cancellation Notice or by first class post to the Company's registered office. If a Notice of Cancellation is received by the Company the buyer shall become liable to return the goods to the Company forthwith, to such address as directed by the Company in their original packaging (and without having been installed or used and with all relevant seals and enclosures intact) and at the buyer's sole expense. If the buyer fails to return the goods within 7 days of the cancellation of the contract, the Company shall be entitled to collect the goods from the buyer and to recover any costs involved in such collection from the buyer.
The Company shall then effect a refund of any monies owing to the buyer in respect of the goods within 30 days from the date of cancellation of the contract. Such a refund will be subject to any set off of monies Goods delivered to the buyer may be returned to the Company in original packaging (and without being installed or used and with all relevant seals and closures intact) for credit within 7 days of receipt by the buyer, subject to a restocking charge of not less than 20% of the value of the order. Special order goods shall not be returnable under any circumstances. Without prejudice to the right of the buyer to cancel under clause 24 the buyer shall indemnify the company against all actions, claims, demands, penalties and cost brought by or incurred by third parties or this company in tort, contract, infringements of or alleged infringements of patents or registered designs or otherwise arising in connection with the goods or their delivery or unloading or with work done by the company in accordance with the buyers specifications. The buyer confirms that he shall comply with any or all rules relating to installation of the product concerned and fully accepts that any loss which results from forced, misdirected, inappropriate or unqualified installation shall not be accepted by the company
When returning goods, please use registered post or a courier service.